Shipping Terms
SHIPPING TERMS
The submission of an order determines contract conclusion and therefore creates for the Customer the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
In case the purchased Product requires active input from the Customer, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the Customer to cooperate accordingly. Upon submission of the order, Customers will receive a receipt confirming that the order has been received. All notifications related to the described purchasing process shall be sent to the email address provided by the Customer for such purposes.
DELIVERY
Deliveries are made to the address indicated by the Customer and in the manner specified in the order summary.
Upon delivery, Customers must verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. Customers may refuse to accept the parcel if visibly damaged. Goods are delivered to the countries or territories specified in the relevant section of this Application. The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the Customer, nor for any damages or delays after handover to the carrier if the latter is arranged by the Customer.
Unless exceptions apply, the Customer may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Customers can learn more about the withdrawal conditions within this section.
Unless any applicable exception is mentioned below, Customers who are European Consumers are granted a statutory cancellation right under EU rules, to withdraw from contracts entered into online (distance contracts) within the specified period applicable to their case, for any reason and without justification. To exercise their right of withdrawal, Customers must send to the Owner an unequivocal statement of their intention to withdraw from the contract.
